Refund and Return Policy
Effective Date:06 February, 2025

At Bhumiverse, we strive to ensure that you love our handcrafted products. However, if you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully.

1. Returns Eligibility
We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging.

• A return request must be initiated within 3 days of delivery.

• Proof of purchase (order confirmation or invoice) is required.

• Personalized or customized items are not eligible for returns unless they arrive damaged or defective.

2. Return Process
To initiate a return, please follow these steps:

1. Contact us at info@bhumiverse.in with your order details and reason for return.

2. We will provide instructions for returning the item.

3. Ship the product back to us using a reliable courier service. The return shipping cost will be borne by the customer, unless the item is defective or damaged.

4. Once we receive and inspect the item, we will notify you about the approval or rejection of your return.

3. Refund Policy

• If your return is approved, we will initiate a refund to your original payment method within 3-5 days.

• Shipping costs are non-refundable, except in cases of defective or damaged products.

• If the refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange, send us an email at info@bhumiverse.in with details of the issue.

5. Non-Returnable Items
Certain items cannot be returned, including:

• Customized or personalized products

• Gift cards

• Items marked as final sale

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund as applicable.

7. Contact Us
For any questions about our refund and return policy, please reach out to us:
Email: info@bhumiverse.in